Reference

Your Rights and Our Policy Commitments

At tbc88, the rules that govern your account are written to be clear, not buried in fine print. Access depends on local law and is available where local law permits — if you're in a supported region, your account data, wallet activity through DANA…

Account Data RightsWallet Policy: DANA, OVO, GoPayContact & Dispute PathsIndonesia-Eligible RegionsPolicy Update Notices

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POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a dispute related to your account or a transaction through DANA, OVO, or GoPay, our support team handles these through three direct channels. Jakarta-based queries and those from other Indonesia regions follow the same process — no separate queue.

Team online

Live Chat

Open the chat widget from any page on tbc88. Available around the clock, live chat is the fastest path for account and policy questions that need a same-session answer.

Email Support

Send your request to our support address for written records of data queries, correction requests, or formal disputes. We aim to respond within one business day.

Account Help Centre

Log into your account and navigate to the Help section for self-service policy documents, data request forms, and step-by-step guides on wallet verification and account changes.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security at tbc88 is built around the account layer, not just the front door. Every session is protected by SSL encryption, and sensitive account actions — including withdrawal requests and payment method changes — require OTP verification sent to your registered contact. We do not store your DANA, OVO, or GoPay PIN or credentials; those stay within each provider's own system. Data retention follows a defined schedule: active account data is kept while your account is open, and post-closure records are held only as long as financial compliance requires. You control your communication preferences from within your account settings.

SSL Session Encryption Every page and account action on tbc88 runs over SSL. Your login, wallet link, and transaction data are encrypted in transit and never exposed in plain text.

OTP Verification Withdrawals and account changes trigger an OTP to your registered number or email. No change goes through without that confirmation step, keeping your account under your control.

Data Retention Policy We keep your account data while your account is active. After closure, records are retained only for the period required by applicable financial rules, then deleted on schedule.

Correction and Access Requests You can request a copy of your account data or flag an inaccuracy at any time. Submit through live chat or email and we will handle it under our stated response timeframe.

Details

tbc88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account registered through tbc88 and cover how we collect, store, and act on the information tied to your account. When you connect a payment method — whether that's DANA, OVO, or GoPay — the transaction record is retained for account verification

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and dispute resolution purposes. We do not sell your personal data to third parties, and wallet credentials are never stored on our servers; they pass through the payment provider's own secure channel. Your account profile, session history, and communication logs are held for as long as
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your account remains active, plus a retention window required for financial record-keeping under applicable rules. You may request a summary of the data we hold on your account at any time by contacting our support team through the live chat or email path listed in the
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section below. If you believe any record is inaccurate, you can raise a correction request and we will respond within the timeframe stated in our data handling policy. Access to certain features depends on your region and whether local law permits participation — we do not
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override local restrictions. Any material change to these terms will be communicated via the registered email on your account before the change takes effect, giving you time to review and, if needed, close your account before the new terms apply.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data handling, and how our legal terms apply to your activity on tbc88.

We collect the details you provide at registration — name, contact information, and the payment method you link, such as DANA, OVO, or GoPay. Session and transaction logs are also recorded for account security and dispute purposes.

Yes. Submit a data access request through live chat or email support. We will compile your account profile, transaction history, and communication records and send them to your registered contact.

Contact us via live chat or email with the specific detail you want corrected. We review correction requests and respond within the timeframe set out in our data handling policy.

We do not sell your personal data. Payment processing through DANA, OVO, or GoPay passes through each provider's own secure channel. We share data only where required by applicable law or to process your transactions.

After closure, your account data is retained for the period required by financial record-keeping rules, then deleted. You can request confirmation of deletion once the retention window has passed.

Access depends on local law and is available only where local law permits. If your region is not supported, account registration and participation in platform features will not be available to you.

Your Rights and Our Policy Commitments

How to Reach Us on Legal Matters

Live Chat

Email Support

Account Help Centre

How We Protect Your Account and Data

Common Questions About Our Legal Terms

01 What data does tbc88 collect when I register an account?

02 Can I request a copy of the data tbc88 holds on my account?

03 How do I correct inaccurate information on my account?

04 Does tbc88 share my data with third parties?

05 What happens to my data if I close my account?

06 Is access to tbc88 available in my region?

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